Jitbazz's Privacy Policy — Your Data, Our Responsibility

1 Introduction

Welcome to Jitbazz. This privacy policy explains how Jitbazz collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to this privacy policy.

We believe privacy is a fundamental right. Jitbazz handles your data with the utmost care — not merely to comply with the law, but because we are committed to being a genuinely trustworthy platform. This policy is written in plain, straightforward language with no complex legal jargon.

This privacy policy is Jitbazz's Terms and Conditions and Responsible Gaming Applies alongside the policy. If you have any questions, our support team is always ready to help.

2 What Information We Collect

Jitbazz collects certain necessary information to deliver our services and maintain platform security. A detailed breakdown is provided below:

3 How We Use Your Information

Jitbazz uses the data we collect for specific, limited purposes only. We never use your information beyond what has been authorized.

• Account management: Your basic information is used for registration, login, and profile management.
• Payment Processing: Financial information is used to process deposits and withdrawals. Every transaction is encrypted.
• Security Assurance: Device information is analyzed to prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: Your gaming activity is monitored to identify potential issues at an early stage.
• Customer Service: Your information is used to resolve issues quickly and accurately.
• Legal compliance: Certain data must be retained to meet regulatory requirements.
• Service Improvement: Your gaming patterns are analyzed to improve your overall experience.

4 Who We Share Your Data With

Jitbazz shares your personal information with third parties only in strictly limited circumstances and solely when necessary.

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the information needed to complete a transaction.
• Game Software Providers: Certified software companies receive limited data solely for the purpose of operating games.
• Security Services: Device information may be shared with fraud detection services.
• Legal authorities: Disclosure of information is legally required when ordered by a court or regulatory authority.

5 How Long We Retain Your Data

Jitbazz does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account information: For the duration of the active account and up to 5 years after closure.
• Transaction History: Retained for a minimum of 5 years as required by financial regulators.
• KYC documents: From the date of verification until 5 years after account closure.
• Gaming Logs: 2 years for responsible gaming monitoring purposes.
• Support Conversations: Deleted 1 year after the issue is resolved.

Once the retention period ends, your data is permanently and securely deleted or anonymized so that you can no longer be identified.

6 Cookies & Tracking Policy

The Jitbazz website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: These cookies are used to remember your language preference and settings.
• Analytics Cookies: These cookies are used to understand which parts of the site receive the most traffic.

7 Your Data Rights

As a Jitbazz member, you have important rights regarding your personal information, all of which we fully respect.

8 Protection of Minors' Data

Jitbazz is strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is verified during the KYC process using a national ID card or passport.
• If any minor's data is collected by mistake, it will be deleted and the account closed as soon as this comes to our attention.
• Parents or guardians with concerns are welcome to contact our support team.

9 Our Security Measures

Jitbazz uses industry-leading technology and practices to keep your data secure. Our security layers are outlined below:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption, ensuring bank-level security.
• Two-Factor Authentication (2FA): Mobile OTP verification can be enabled as a mandatory step for account login.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are active at the server level.
• Real-Time Monitoring: Our automated 24/7 system instantly detects any suspicious activity.
• Regular Security Audits: Third-party expert teams conduct regular audits of our systems.
• Staff training: All our team members are trained in data privacy and are bound by confidentiality agreements.

10 Changes to the Privacy Policy

Jitbazz may update this privacy policy from time to time. Changes may be made due to technical updates, legal requirements, or improvements to our services.

• Advance notice will be sent to your registered mobile number or email address whenever significant changes are made to the policy.
• The date of each update will be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available on request through our support team.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Live Chat: 24/7 support is available via the live chat option on our site